Last updated on March 24th, 2024 at 06:19 pm
Indian Railways has recently taken a step towards making its e-catering services more customer-centric by introducing WhatsApp communication for railway passengers to order food through e-catering services. The Business WhatsApp number +91-8750001323 has been launched for this purpose, and it promises to bring convenience and ease to the lives of travelers.
In this article, we’ll take a closer look at the new service and what it has to offer to customers. We’ll also highlight the benefits of ordering food online through WhatsApp, and why this new service is set to become a game-changer in the world of railway catering.
First Phase of WhatsApp Communication for E-Catering Services
The first phase of the implementation of e-catering services through WhatsApp communication involves sending a message to customers who have booked e-tickets. The message will contain a link (www.ecatering.irctc.co.in) that customers can click on to opt for e-catering services. This option will allow customers to book meals of their choice from restaurants available at stations enroute directly through the e-catering website of IRCTC without the need to download an app.
Second Phase of WhatsApp Communication for E-Catering Services
In the second phase of the services, the WhatsApp number will be enabled to become an interactive two-way communication platform for the customer. An AI-powered chatbot will handle all queries regarding e-catering services for passengers and will also book meals for them. This will provide customers with a seamless and hassle-free experience, as all their queries and concerns can be addressed through the chatbot.
Implemented on Selected Trains and Passengers
To begin with, WhatsApp communication has been implemented for e-catering services on selected trains and passengers. Based on customer feedback and suggestions, Indian Railways will enable the same on other trains too. This gradual roll-out will help the company fine-tune the service and make it more efficient for customers.
Benefits of Ordering Food Online through WhatsApp
There are several benefits of ordering food online through WhatsApp, some of which include:
- Convenience: Customers can order food from the comfort of their seats, without having to leave their trains.
- Ease of Use: The AI-powered chatbot makes it easy for customers to place orders and get answers to their queries.
- Wide Range of Options: Customers can choose from a wide range of options available at stations enroute, without having to settle for limited in-train options.
- Fast and Reliable: Orders can be placed and confirmed in real-time, ensuring that customers receive their meals on time.
A Game-Changer in the World of Railway Catering
The introduction of WhatsApp communication for e-catering services is set to become a game-changer in the world of railway catering. It will provide customers with a convenient, easy, and reliable way to order food while traveling by train. With the implementation of the AI-powered chatbot, customers can expect a seamless experience, free from the hassle of having to deal with multiple touchpoints.
Today, approximately 50,000 meals are being served to customers through IRCTC’s e-catering services, enabled through its website and app. The addition of WhatsApp communication will only add to the convenience of the service and make it more accessible to customers.
