On a day when the Indian stock market witnessed historic highs with Sensex and Nifty 50 reaching record levels, discount brokerage firm Zerodha encountered technical glitches, leaving certain users unable to access the Kite web platform.
The service disruption occurred on Monday, December 4, coinciding with the remarkable rally driven by the BJP’s success in three out of four state assembly elections. As investors keenly followed the market surge, Zerodha users found themselves grappling with login issues on the Kite web platform.
Zerodha promptly acknowledged the problem, addressing affected users on the social media platform ‘X’ (formerly Twitter). The brokerage firm reassured users, stating, “Some of our users are facing issues with logging into Kite Web. We are looking into the issue. Meanwhile, kindly access the Kite mobile app.”
Despite the reassurance, discontent among users surfaced on various platforms, including the mobile app and Zerodha Coin. Frustrated users expressed their concerns, with one stating, “Down again on an important day.”
This is not the first time Zerodha has faced technical challenges. In November, the platform encountered issues that prevented some users from viewing executed orders in the order book. Fortunately, the problem was swiftly resolved on the same day, alleviating concerns among users.
In a similar incident in October, Zerodha’s Kite platform experienced a glitch that was successfully addressed by the firm.
Technical disruptions during crucial market events can be a source of frustration for traders and investors who rely on seamless access to trading platforms. As Zerodha investigates the recent issues, users are advised to stay informed through official communications from the brokerage and, when necessary, explore alternative means of accessing their accounts, such as the Kite mobile app.
Despite intermittent technical challenges, Zerodha remains a prominent player in the Indian brokerage space, and the firm’s commitment to resolving issues promptly will likely contribute to maintaining user trust as they navigate the intricacies of the financial markets.
